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Return and Remake Policy for AL Fine Art & Design

Thank you for supporting my small business! I take great pride in creating unique, handmade pottery pieces. I want you to be completely satisfied with your purchase, so please carefully read the return and remake policy below:

1. Damaged Items in Transit

If your pottery item arrives damaged, we are committed to resolving the issue quickly and fairly. Refunds or remakes are only accepted under the following conditions:

• Eligibility: The damage must be reported within 7 days of receiving the item.

• Proof of Damage: You must provide clear photo proof of the damage, showing the item and the packaging. This is necessary for us to process the claim and assess the damage.

• How to Submit: Please send the photos and a brief description of the issue through the contact form located on the website or to LoschiavoAmy@gmail.com

2. Refunds & Remakes

• Refunds: If we are unable to offer a suitable remake or replacement for the damaged item, we will issue a full refund to your original method of payment.

• Remakes: If you'd prefer a replacement, we will gladly remake the item for you (subject to availability) and ship it at no additional cost.

3. No Returns Accepted

Please note that we do not accept returns for any reason other than damages incurred during shipping. All sales are final unless the item is damaged in transit and reported within the 7-day window.

4. Exceptions

• Items that are not damaged or do not meet the criteria for a remake are not eligible for return or exchange.

• Since all of our pottery is handmade, there may be slight variations in color, shape, and texture, which should be expected and are not considered damages. We cannot accept returns based on these natural differences.

5. Shipping Costs

• Shipping costs for returns or remakes are covered by us in the event of damaged items.

• Customers are responsible for any additional shipping charges associated with returning the item (if applicable).

6. Contact Information

If you have any questions or concerns regarding your purchase, or if you need assistance with a damaged item, please don’t hesitate to contact us via the contact form on the website. We aim to respond to all inquiries within 3 business days.

Thank you for supporting my handmade pottery, and we appreciate your understanding and cooperation in following our return and remake policy.

Most items are food safe depending on how they are glazed. If the item has only stain and no glaze, then it is not food safe. All the items with glaze are non-toxic, food safe, microwave safe, and dishwasher safe. You can find this information in the product description.

Once your items are ready to ship, you will receive an email with the tracking number. If you purchased both ceramics and art prints, they will ship in two separate boxes and may arrive on different days.

Handmade art is beautifully unique for a reason. Not one piece is exactly the same as another. When buying handmade art, you will receive an item that has been crafted with love and attention by the hand of the artist, not a machine. it is important to see any imperfections in glazing, size, and shape as part of the beauty of the piece.